GT3RS STORYLAP — Refund, Withdrawal and Digital Conformity Policy

Final approved publication version: 1.0 — 14 August 2026

Status: approved by the attorney according to the Operator's confirmation of 14 August 2026; publishable after Shopify's technical verification and controlled payment activation.

Operator: CIPY CAPITAL INVESTMENT S.R.L., IDNO 1025600037347 Address: MD-3901, Str. Piotr Rumeantev 29, Cahul, Republic of Moldova Website: https://gt3rs-storylap.club Email: cci.trading.pro@gmail.com Phone: +37378666668 Effective date: 14.08.2026

1. Basic principle

GT3RS STORYLAP sells digital products. We do not apply an absolute “no refund after download” formula. Refund eligibility depends on applicable law, the type of problem, the timing of delivery, product conformity, consent to immediate delivery and the payment situation.

Nothing in this Policy limits mandatory consumer rights, including remedies for non-delivery, non-conformity, incorrect billing or other situations where the law grants cancellation, reduction, replacement or a refund.

2. What is purchased

The customer purchases only the digital content described on the product page and in the manifest for the delivered version:

• GRID ENTRY — €7: Build Signal card, desktop wallpaper, mobile lock screen and share card;
• LAP 01 — BUILD FILE — €19: editable trackers, start workflow and three share templates;
• LIVERY DROP 001 — €29: three desktop wallpapers, three mobile wallpapers, A3 digital poster and three editable templates;
• CREW PACK — €49: three slot cards, group wallpaper and group share card;
• FOUNDER ARCHIVE — €79: versioned snapshot, visual record, digital founder badge, archive card and changelog.

No product includes a vehicle, physical film, access to a vehicle, a part of a vehicle, money, profit, investment, ownership rights, a lottery or guaranteed nickname placement on a vehicle.

3. Withdrawal right for digital content

Where a withdrawal right applies, the customer may exercise it within the period and in the form provided by the law applicable to digital products. Nothing in this Policy restricts a mandatory consumer right.

If the customer requests immediate delivery of digital content before the statutory period expires, checkout must collect separately, unchecked by default:

1. the express request to start immediate delivery; and 2. confirmation that the customer has been informed about the possible legal effect of starting delivery on the withdrawal right.

The Operator will keep evidence of the choice and provide confirmation on a durable medium where required by law. We will not automatically treat simply pressing the payment button as a waiver of a legal right.

Final approved checkout wording:

I request immediate delivery of the digital content after payment is confirmed and acknowledge that I have been informed about the possible effect of the start of delivery on my statutory right of withdrawal, to the extent provided by law.

4. Product not delivered or inaccessible link

If payment is confirmed but the product does not arrive within the displayed period, the link does not work, the file cannot be opened or access is lost, the customer should email cci.trading.pro@gmail.com with:

• order number;
• email used for the purchase;
• product and order date;
• description of the problem;
• requested remedy, if known.

Do not send the complete card number, CVV/CVC, PIN or password. We will check payment and delivery and, depending on the situation, try to:

1. resend the link; 2. restore access; 3. provide a conforming version; 4. provide the reduction or refund required by law if remediation is impossible or ineffective.

5. Product not conforming to the description

A product may be non-conforming if it does not match the description displayed before payment, the manifest for the purchased version or mandatory requirements applicable to digital content.

The customer must allow us to review the issue without being required to send card data. If the problem can be remedied within a reasonable period, we will provide a corrected version or functional access. If remediation is impossible, fails or cannot lawfully be required, the reduction or refund required by law applies.

6. Duplicate billing, failed payment and technical refund

In the case of duplicate billing, an incorrect amount or a reversed payment, contact support immediately. We will compare the Shopify order with the Paynet/Cybersource transaction reference and avoid a duplicate refund if the bank or processor has already initiated a reversal.

An unsuccessful authorization or abandoned payment does not create a deliverable order. A refund may appear on the statement with the delay applicable to the issuing bank and payment provider.

7. If the vehicle or film does not become available

If a digital product was delivered as described, the fact that the Operator later does not purchase a vehicle, the vehicle is not eligible or there is no capacity, supplier or installer for physical film does not by itself constitute non-conformity of the digital product and does not automatically create a refund.

Any physical recognition is separate, conditional and non-guaranteed. This rule does not affect statutory withdrawal rights, rights for non-delivery, non-conformity, incorrect billing or any other mandatory remedy.

8. How to request a refund

Send a request to cci.trading.pro@gmail.com with the subject “Refund request — [order number]”. Include:

• the name or identifier used for the order;
• the order email;
• the order number;
• the product and purchase date;
• the problem or basis for the request;
• the requested remedy.

Do not send complete card data. We may request reasonable information to identify the order, but never a payment password, PIN or CVV/CVC.

We will confirm receipt and communicate the decision or next steps within a reasonable period and the time limits required by applicable law. If a refund is approved or required, we normally process it through the same payment method used for the order, through the flow permitted by Paynet/Cybersource and the relevant financial institution.

9. Effect of a refund on access and nickname

After a full refund, the Operator may disable the download link and mark the product as ineligible for later access, except for rights preserved by law.

A public entry associated with a refunded order may be hidden, withdrawn or anonymized. Internal records about the order, consent, refund, fraud and chargeback may be kept where there is a legal or justified operational basis.

10. Chargeback and unrecognized transaction

If you do not recognize a transaction or believe there is a problem, contact us immediately at cci.trading.pro@gmail.com and, if necessary, your bank or card issuer. Contacting the Operator does not limit your right to contact your bank.

For a dispute, the Operator may provide the processor only proportionate evidence: order confirmation, accepted Terms, product description, evidence of consent to immediate delivery where relevant, proof of delivery, support communications and refund history. We will not unnecessarily transmit personal data or complete card data.

11. Promotional products and bundles

If an order contains a discount, bundle, upgrade or promotional product, the refund is calculated according to the price actually paid and the rules displayed before the order. A refund for one component of a bundle may require access to benefits dependent on that component to be cancelled, within the limits of the law.

12. Contact and version

CIPY CAPITAL INVESTMENT S.R.L.
IDNO: 1025600037347
MD-3901, Str. Piotr Rumeantev 29, Cahul, Republic of Moldova
Email: cci.trading.pro@gmail.com
Phone: +37378666668
Version: 1.0
Date: 14.08.2026